Payment channels

Pay City of Carrollton Utility Customer Service - Water Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The City identifies its utility billing portal but not the processor on the public payment page.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

866-338-1223

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Create or sign in to the online account, go to Profile, then Contact Information, enter the mobile number, open Profile > Manage Notifications, choose SMS, and enter the verification number sent to the phone. This enables bill, late, and interruption notifications; the page does not describe a text-to-pay keyword workflow.

Mail-in address

A dedicated this detail was not publicly posted. The reviewed Carrollton payment page describes bank bill-pay and in-person options but does not publish a current utility remittance P.O. Box.

Counters, drop boxes, and office hours

City Hall, first floor, 1945 East Jackson Road, Carrollton, TX 75006, Monday-Thursday 7:30 a.m.-5:30 p.m. and Friday 7:30-11:30 a.m.; cash, check, and card are accepted. A 24/7 drive-through kiosk is in the parking lot between City Hall and Municipal Court. A second kiosk is in the outer lobby of Hebron and Josey Public Library during library hours and accepts cards, checks, cash, and money orders. Fidelity Express authorized locations charge $1.50 per transaction.

Accepted digital instruments

What you can use online

Credit/debit card online or by phone, bank online bill pay, City Auto-Pay, and electronic bank payments; the public page does not list individual card brands.

2026 transaction pricing

Convenience fees

3.5% convenience fee on all credit/debit-card transactions. Bank bill pay and the City's automatic monthly bank-payment option are described as fee-free; Fidelity Express charges $1.50 per transaction.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Carrollton Utility Customer Service - Water Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →