Payment channels

Pay City of Conroe Utility Billing - Water and Sewer

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Municipal Online Services. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. The official payment page publishes Utility Billing at 936-522-3170 but does not identify that number as an automated payment IVR.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed City of Conroe payment page does not publish text-to-pay keywords or enrollment steps.

Mail-in address

City of Conroe, Attn: Utility Billing Department, P.O. Box 3066, Conroe, TX 77305-3066

Counters, drop boxes, and office hours

Payments and service applications are handled at the Conroe Municipal Center, 700 Metcalf Street, Conroe, Texas 77301. Published utility-billing office hours are Monday-Friday, 8:00 a.m.-4:30 p.m.; the official application says the City accepts cash, checks, and money orders. The reviewed materials do not provide a complete current remote drop-box/retail-location list.

Accepted digital instruments

What you can use online

The City supports online credit/debit-card payments, e-checks, and no-fee checking-account bank draft. The reviewed official payment page does not enumerate card brands or digital wallets.

2026 transaction pricing

Convenience fees

Credit-card processing is 2.50% per utility transaction under the City's notice effective August 5, 2025. E-check is $2.80 per utility transaction; bank draft from checking has no processing fee. Additional processor fees may apply.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Conroe Utility Billing - Water and Sewer and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →