Payment channels

Pay City of Denton Utilities Customer Service

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The City identifies an online bill-pay/account portal but the reviewed page does not name the processor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. Customer Service is 940-349-8700. Utilities emergency dispatch is 940-349-7000.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed Denton customer-service pages do not publish a text-to-pay keyword or enrollment sequence.

Mail-in address

A dedicated this detail was not publicly posted. The reviewed customer-service page does not expose the current utility remittance address.

Counters, drop boxes, and office hours

Utilities Customer Service, 601 E. Hickory Street, Denton, TX 76205. Lobby hours are Monday-Thursday 8:00 a.m.-5:00 p.m. and Friday 8:00 a.m.-noon; phone hours are Monday-Friday 8:00 a.m.-5:00 p.m. The reviewed page does not enumerate all payment instruments.

Accepted digital instruments

What you can use online

A dedicated this detail was not publicly posted. The reviewed official page confirms online bill pay and account management but does not enumerate card, ACH/e-check, or wallets.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. No current online processing fee was exposed.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Denton Utilities Customer Service and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →