Payment channels

Pay City of Devine Municipal Utilities / Utility Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Tyler Technologies Municipal Online Services. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. Devine accepts online credit-card payment but states it is not set up to take credit cards by phone. Utility Billing is 830-663-2804.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The City links TextMyGov for general alerts, but the reviewed utility page does not document text-to-pay enrollment, keyword, or shortcode.

Mail-in address

City of Devine Utility Department, 303 S. Teel Drive, Devine, TX 78016. The City accepts mailed payments and provides a night/drop slot under the drive-through window; no cash should be placed in the slot.

Counters, drop boxes, and office hours

City Hall/Utility Department is at 303 S. Teel Drive, Devine, Texas 78016. Lobby and drive-through hours are Monday–Friday, 8:00 a.m.–5:00 p.m.; the drive-through is for utility payments only and no walk-ups are accepted at the window. Accepted instruments include cash, checks, credit/debit cards, money orders, and cashier's checks; postdated checks are not accepted. A 24-hour night drop is under the drive-through window and accepts noncash payments.

Accepted digital instruments

What you can use online

Online credit/debit-card payment is available through the City portal; the City also accepts bank-draft/payment arrangements through its office processes. Credit cards are not accepted by phone.

2026 transaction pricing

Convenience fees

The City charges a 5% processing fee on all credit-card transactions. The current page does not state a separate online ACH fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Devine Municipal Utilities / Utility Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →