Payment channels

Pay City of Flatonia Utility Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The City page does not identify the online payment processor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

A current public portal link was not identified for this provider.

Telephone payment

Phone IVR

361-865-3548 for telephone payment through City Hall; no separate IVR number is published.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The online system can send text or email reminders for due, past-due, and pending-cutoff bills, but the reviewed official sources do not document a text-to-pay keyword or enrollment shortcode.

Mail-in address

City of Flatonia Utility Department, P.O. Box 329, Flatonia, TX 78941. The Utility Department is at 625 W. U.S. Highway 90 and the City Hall utility office is at 125 E. South Main Street.

Counters, drop boxes, and office hours

City Hall Utility Office is at 125 E. South Main Street, Flatonia, Texas 78941, open Monday–Friday 8:00 a.m.–5:00 p.m. and closed noon–1:00 p.m. Payments by credit/debit card, cash, or check are accepted at City Hall. An after-hours drop box is by the front doors; the City warns against putting cash there. The Utility Department's operational address is 625 W. U.S. Highway 90.

Accepted digital instruments

What you can use online

External online bill pay, telephone payment, and free scheduled ACH draft are documented. The online system provides bill viewing, consumption history, and due/past-due/cutoff reminders. Card brands and mobile-wallet support are not listed.

2026 transaction pricing

Convenience fees

A convenience fee applies to online, telephone, and in-person credit-card payments; the reviewed current sources do not publish the exact amount. ACH draft is free.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Flatonia Utility Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →