Payment channels

Pay City of Hereford Water Services / Finance Water Office

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Tyler Technologies Municipal Online Services. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

The current Tyler portal does not publish an IVR number. Water Office is 806-363-7101; Finance Office is 806-363-7102.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No text-to-pay keyword or payment-by-text enrollment workflow is published. The City offers e-billing and bank-draft authorization.

Mail-in address

A dedicated this detail was not publicly posted. The current Water Services page does not expose a remittance address.

Counters, drop boxes, and office hours

Water Services is at 224 N Lee Avenue, Hereford, TX 79045, Monday–Friday 8:30 a.m.–5 p.m. Nights and holidays contact 806-363-7120. The current page does not detail a drop box or desk payment instruments.

Accepted digital instruments

What you can use online

The Tyler portal provides online account payment; the City also offers ACH/bank draft authorization. Current accessible text does not enumerate card brands or wallets.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. Current online-processing fee is not exposed in the accessible City page.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Hereford Water Services / Finance Water Office and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →