City of Irving Water Utilities

Provider briefing

How this utility’s billing works

City of Irving Water Utilities operates as a municipal department serving Irving municipal water, wastewater, and drainage service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as A fixed meter-size service charge includes the first 3,000 gallons, followed by increasing seasonal blocks. For a 5/8- or 3/4-inch residential meter under FY2026 rates effective October 1, 2025, the monthly service charge is $12.53; the next 7,000 gallons cost $5.06 per 1,000 gallons, the next 10,000 cost $5.46, and usage above 20,000 costs $5.84 per 1,000 gallons October through May or $6.42 June through September. The same volumetric schedule covers residential, multifamily, commercial, and private fireline users, while meter size and industrial/fire-hydrant class change the applicable charges.. Bills are generated approximately monthly, with meters read every 28 to 34 days depending on weekends and holidays. bills are generated and mailed according to the assigned cycle, and payment is due 25 days after the bill is generated., and a typical residential cost reference is Using an inside-city 5/8- or 3/4-inch meter and a 5,000-gallon wastewater average, a 5,000-gallon household has approximately $22.65 water ($12.53 service charge plus 2,000 gallons at $5.06) and $33.20 wastewater ($12.50 service charge plus 3,000 gallons at $6.90), for a water-and-wastewater subtotal of about $55.85 before drainage, EMS, solid waste, and other charges. At a 7,000-gallon average, the comparable subtotal is approximately $79.77. The final water bill can change seasonally above 20,000 gallons and the sewer amount is based on the winter average rather than necessarily the current month's outdoor use.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Irving does not directly meter residential wastewater. The City averages January, February, and March water consumption, using the bills received in February, March, and April, and applies that average to residential wastewater charges from May through the following April. Under FY2026 rates, residential and multifamily wastewater is $12.50 for 2,000 gallons or less and $6.90 per 1,000 gallons over 2,000, with an additional service charge for each multifamily dwelling unit. Customers without sufficient winter history are billed at 80% of water consumption, subject to a $35 maximum residential wastewater charge until an average is established.

Meter and infrastructure notes

Irving meters are read every 28 to 34 days, with the cycle varying around weekends and holidays. The current customer portal provides water-consumption tips and statement history, but the public pages reviewed do not specify a universal AMI/AMR vendor, radio protocol, or hourly transmission interval. The City does operate 24/7 water management and field operations; billing remains cycle-based and monthly rather than a fixed calendar date.