Municipal Department
City of Laredo Utilities Department
Serving Laredo and the surrounding City of Laredo municipal service area
Population served
Approximately 269,515 residents, using the U.S. Census Bureau July 1, 2025 population estimate for Laredo; the municipal utility serves the City's retail water and wastewater customers.
State system code
FIPS 48
Billing frequency
Monthly. Laredo's official payment and bank-draft instructions describe a monthly utility bill, monthly due date, and monthly water-consumption history.
Provider briefing
How this utility’s billing works
City of Laredo Utilities Department operates as a municipal department serving Laredo and the surrounding City of Laredo municipal service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block conservation tiers with a fixed monthly minimum, adjusted annually on October 1. For a standard inside-city residential 5/8-inch or 3/4-inch meter in FY2026, the minimum for up to 2,000 gallons is $14.10; usage above that threshold is priced at $2.76 per 1,000 gallons for 2,001–4,000 gallons, $2.94 for 4,001–10,000, $3.04 for 10,001–20,000, $3.23 for 20,001–30,000, $3.44 for 30,001–40,000, $3.60 for 40,001–50,000, and $7.18 for 50,001 gallons and above. The current ordinance's scheduled rates increase again October 1, 2026; meter size, service class, and outside-city status can change the charge.. Bills are generated monthly. laredo's official payment and bank-draft instructions describe a monthly utility bill, monthly due date, and monthly water-consumption history., and a typical residential cost reference is Using the FY2026 inside-city residential schedule and excluding solid waste, stormwater, taxes, and other statement charges, a 5,000-gallon household is approximately $22.56 for water ($14.10 minimum plus 2,000 gallons at $2.76 and 1,000 gallons at $2.94) and approximately $30.12 for wastewater, for a water-and-wastewater subtotal of about $52.68. At 7,000 gallons the comparable subtotal is about $68.76, consisting of roughly $28.44 water and $40.32 wastewater. These are rate-schedule estimates, not a guaranteed final bill.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Residential wastewater is billed monthly from metered water consumption rather than from a separate residential sewer meter. FY2026 inside-city wastewater uses a $14.82 minimum for up to 2,000 gallons, then $5.07 per 1,000 gallons for 2,001–4,000, $5.16 for 4,001–10,000, $5.43 for 10,001–20,000, and $5.82 for consumption above 20,000 gallons, with the exact schedule varying by account class. The published ordinance describes annual October 1 rate adjustments and does not identify a winter-quarter averaging formula for ordinary Laredo residential accounts; customers should use the metered water quantity shown on the monthly bill and the City's current residential calculator.
Meter and infrastructure notes
Laredo's current customer materials support monthly billing and a mobile app that displays historical monthly water consumption, payment history, and bill history. City utility materials also distinguish Advanced Metering Infrastructure (AMI) meters from Automatic Meter Reading (AMR) meters in the meter-charge schedule, confirming a mixed automated-metering environment rather than a purely manual system. The public 2026 pages do not identify one universal vendor, radio protocol, or guaranteed hourly transmission interval; the verified customer-facing cadence is monthly billing with account/app consumption history and AMI/AMR infrastructure depending on the service location.
Emergency water support
Report a leak or water emergency
(956) 721-2010. Laredo's official emergency page identifies a live representative emergency call center available 24 hours a day, seven days a week, including holidays, for emergency shutoffs, service interruptions, pressure problems, meter leaks, main breaks, hydrant damage, leaks, theft, and poor water quality. During normal business hours it is operated by Utilities staff; after hours and weekends it is operated by a contracted answering service.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Laredo and the surrounding City of Laredo municipal service area
City of Laredo Utilities Department is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.