Payment channels

Pay City of Liberty Hill Utilities

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Tyler Technologies Municipal Online Services. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

866-248-3499 automated phone payment system; customers need their account number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The city publishes automated phone, online card, bank-draft, in-person, and night-drop payments but no pay-by-text keyword or SMS enrollment sequence. Text-to-pay is not publicly stated on the current customer pages.

Mail-in address

City of Liberty Hill Utilities, P.O. Box 1920, Liberty Hill, TX 78642. The city also lists City Hall at 926 Main Street, Liberty Hill, TX 78642; use the remittance address printed on the bill for mailed payment.

Counters, drop boxes, and office hours

The walk-up lobby and call center are at City Hall, 926 Main Street, Liberty Hill, TX 78642, open Monday-Friday 8:00 a.m.-5:00 p.m. and closed on city-recognized holidays. Payments may be made inside City Hall or placed in the black night-drop box in the City Hall parking lot.

Accepted digital instruments

What you can use online

The Tyler portal accepts online credit/debit card payments; the city also offers automated phone card payment, bank draft, and in-person service. The reviewed pages do not list e-check, Apple Pay, or Google Pay separately.

2026 transaction pricing

Convenience fees

The 2026 municipal fee schedule lists a $2.00 credit-card convenience fee for online/phone payments and a $1.25 technology fee for online/phone payments. Confirm the checkout total before submitting payment.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Liberty Hill Utilities and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →