Payment channels

Pay City of Longview Utility Billing Services

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Utility Access. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

903-237-1030, automated phone payment system.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No verified text-to-pay keyword was published. Customers can register in Utility Access, use Quick Pay, or enable automatic bank payments; use only the city portal for account alerts.

Mail-in address

City of Longview Utility Billing Services, PO Box 1952, Longview, TX 75606.

Counters, drop boxes, and office hours

Customers can pay at City Hall, the drive-through window during office hours, a self-service kiosk available 24/7, or authorized payment centers throughout Longview. The reviewed page does not expose the complete location list or cashier hours.

Accepted digital instruments

What you can use online

Utility Access and Quick Pay support electronic payment, with automatic payments through Utility Access or bank bill pay. The reviewed page does not enumerate card brands or e-check/wallet details.

2026 transaction pricing

Convenience fees

An additional fee may be charged based on the payment method; the current exact 2026 amount was not exposed in the reviewed city page.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Longview Utility Billing Services and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →