Payment channels

Pay City of Mansfield Water Utilities Division

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as WaterSmart is the City’s public customer portal and is integrated with the City’s post-2024 utility billing system. Customers register with the account number from the bill, then can view usage, receive alerts, and pay through the portal; the payment host is payments.mansfieldtexas.gov.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

The dedicated telephone payment number is 877-768-8270. Mansfield says the automated service accepts the utility account number and PIN from the bill and processes credit cards, debit cards, and eChecks in real time. Utility Billing customer service is 817-276-4230; Water Utilities Field Operations is 817-473-8411.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The City’s WaterSmart service provides usage alerts and notifications after a customer registers at mansfieldwater.watersmart.com using the account number on the bill. The official payment pages do not publish a text-to-pay keyword, SMS short code, or text-based payment authorization. Customers should use WaterSmart, the payment portal, or 877-768-8270 rather than sending payment credentials by text.

Mail-in address

City of Mansfield Utility Billing Department, 1200 E. Broad Street, Mansfield, TX 76063. The payment page instructs customers to mail water-bill payments to the Utility Billing Department at this City Hall address and to include the account information shown on the bill.

Counters, drop boxes, and office hours

The published in-person location is the Utility Billing Department inside Mansfield City Hall, 1200 E. Broad Street, Mansfield, TX 76063. The public payment page gives the location but does not publish a separate counter schedule or drop-box collection schedule; normal utility customer-service hours are described as Monday through Friday 8:00 a.m. to 5:00 p.m. The City also identifies the Chris W. Burkett Service Center at 620 S. Wisteria Street, but does not state that it is a payment counter. Confirm accepted desk instruments and holiday hours with 817-276-4230 before visiting.

Accepted digital instruments

What you can use online

Online and phone payments accept credit cards, debit cards, and eChecks. Mansfield also supports bank-account drafts, credit-card drafts, and payments sent through a customer’s bank bill-pay service; bank-draft plans are offered without a fee to customers with satisfactory payment records. The public pages do not identify Apple Pay, Google Pay, PayPal, or a current card-brand list.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. In the public 2026-facing payment instructions. The City states that card, debit, and eCheck payments are available and that bank draft is free for customers with satisfactory records, but the online/phone convenience surcharge is not displayed in the reviewed official pages. Customers should rely on the final amount shown before submitting in the portal or IVR.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Mansfield Water Utilities Division and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →