Payment channels

Pay City of Mesquite Utility Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus; the City’s utility-search page directs customers to MesquitePay at the Paymentus portal.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. Billing questions and phone-pay assistance use 972-216-6208; the City’s 24-hour emergency number is 972-288-7711.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed City payment pages do not publish text-to-pay enrollment. Account notification updates are separate from payment enrollment.

Mail-in address

City of Mesquite Utility Billing, P.O. Box 850287, Mesquite, TX 75185.

Counters, drop boxes, and office hours

Utility Billing Office, secure drop box, and in-person payments are at 757 N. Galloway Avenue, Mesquite, TX 75149. The Utility Billing Office is open Monday-Friday 10:00 a.m.-5:00 p.m.; the City also offers retail payment locations. The FAQ says the office accepts Visa, Mastercard, Discover, American Express, checking/debit account, digital wallets, and cash.

Accepted digital instruments

What you can use online

Visa, Mastercard, Discover, American Express, checking/debit account, Apple Pay, PayPal, PayPal Credit, Google Pay, Venmo, and other listed digital-wallet options.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed official City pages identify payment methods but do not expose the current processing fee amount.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Mesquite Utility Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →