Municipal Department
City of Mesquite Water Utilities / Utility Billing
Serving Mesquite municipal water, wastewater, sanitation, drainage, and related city utility service area
Population served
150,108 residents (2020 U.S. Census); the Census Bureau's current July 1, 2025 QuickFacts estimate is reported as NA, so this record uses the last published decennial population rather than an unsupported projection. The utility serves City of Mesquite retail accounts.
State system code
FIPS 48
Billing frequency
Monthly. Mesquite's bill is based on the prior approximately 30 days, and the due date is determined by the geographic billing cycle printed on the customer's bill.
Provider briefing
How this utility’s billing works
City of Mesquite Water Utilities / Utility Billing operates as a municipal department serving Mesquite municipal water, wastewater, sanitation, drainage, and related city utility service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block tiers. For the common 0.625-inch residential meter, the minimum water charge is $20.24 and includes the first 1,000 gallons. Consumption is then charged per 1,000 gallons at $8.78 for 1,001–5,000 gallons, $9.46 for 5,001–10,000, $9.92 for 10,001–50,000, $10.39 for 50,001–70,000, $10.87 for 70,001–500,000, and $8.99 above 500,000. The published schedule took effect October 1, 2025 and is the current FY2026 schedule.. Bills are generated monthly. mesquite's bill is based on the prior approximately 30 days, and the due date is determined by the geographic billing cycle printed on the customer's bill., and a typical residential cost reference is Using the published 0.625-inch residential schedule, 5,000 gallons produces approximately $55.36 in water charges and $51.66 in sewer charges; adding the published $6.00 drainage charge, $26.25 sanitation charge, and $2.17 related sales tax gives an illustrative combined bill of about $141.44. At 7,000 gallons, the corresponding estimate is about $176.14. Actual bills vary with meter size, account charges, taxes, and service-specific conditions.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Residential sewer has a $20.10 minimum that includes the first 1,000 gallons, then charges $7.89 per 1,000 gallons above that amount. Residential sewer is capped at 8,000 gallons. The charge is tied to measured water consumption; Mesquite's current public rate page does not publish a winter-average calculation or a separate flat percentage formula.
Meter and infrastructure notes
Mesquite's advanced-meter replacement began in fall 2021 and was completed in summer 2024. The AMI meters transmit hourly readings that are compiled for monthly billing, and the City's WaterSmart service can expose hourly usage history and alerts. Meter Services continues to operate on a monthly billing/read schedule, with bills calculated over the prior approximately 30 days.
Emergency water support
Report a leak or water emergency
(972) 288-7711, the City's 24-hour water emergency line for main breaks, leaking meters or hydrants, emergency shutoffs, and urgent water-service problems.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Mesquite municipal water, wastewater, sanitation, drainage, and related city utility service area
City of Mesquite Water Utilities / Utility Billing is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.