Municipal Department
City of Midland City Utility Billing / Water and Wastewater
Serving Midland and eligible outside-city water and wastewater customers in Midland County
Population served
The City of Midland had 132,524 residents in the 2020 Census and the City's water-planning material identifies an ultimate population of about 118,000 served by the current system; the billing system also serves eligible outside-city accounts.
State system code
FIPS 48
Billing frequency
Monthly utility billing. Midland's 2023 billing-cycle notice explains that read dates were moved closer to bill dates so the portal could display more current usage and leak-detection information.
Provider briefing
How this utility’s billing works
City of Midland City Utility Billing / Water and Wastewater operates as a municipal department serving Midland and eligible outside-city water and wastewater customers in Midland County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block water tiers with a fixed base charge, separate inside-city and outside-city schedules, and an irrigation/non-essential high-volume tier. Effective in the City's 2026 fee schedule, an inside-city residential/non-apartment account pays $23.26 for the first 2,000 gallons, then $6.58 per 1,000 gallons through 10,000, $8.64 from 10,001-25,000, $11.62 from 25,001-50,000, and $14.53 over 50,001. Apartment base is $18.94 per unit. Outside-city residential tiers are $34.89 base, $9.87, $12.97, $17.44, and $21.79 respectively.. Bills are generated monthly utility billing. midland's 2023 billing-cycle notice explains that read dates were moved closer to bill dates so the portal could display more current usage and leak-detection information., and a typical residential cost reference is For an inside-city 3/4-inch-equivalent residential account using 5,000 gallons, water is approximately $43.02 ($23.26 base plus three $6.58 thousand-gallon increments), sewer is approximately $26.27 if the winter-average sewer quantity is 5,000 gallons ($23.45 base plus three $0.94 increments), and the February 2026 residential drainage fee is $1.20-$3.40 depending on rooftop tier. A practical planning subtotal is therefore about $70-$73 before solid-waste charges, taxes, or account-specific fees. At 7,000 gallons, water is about $56.18 and sewer about $31.91, producing roughly $89-$92 before solid waste and other charges; actual sewer depends on the winter average, not current summer use alone.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Midland expressly states that residential sewer charges are determined by winter water-use averages rather than a flat amount that may not reflect discharge. The current inside-city sewer schedule is $23.45 for the first 2,000 gallons and $0.94 per 1,000 gallons after that; outside-city residential sewer is $35.18 base and $1.42 per 1,000 gallons after the base. The public rate page does not restate the exact winter months, averaging formula, cap, or annual reset date, so customers should verify those mechanics with City Utility Billing. Nonresidential and apartment treatment may differ by account class.
Meter and infrastructure notes
Midland's Billing Department oversees AMI, and the current portal exposes smart-meter consumption, usage analysis/downloads, account thresholds, alerts, and near-real-time graphs. The 2026 leak guide instructs customers to examine minimum hourly flow and digital flow icons, demonstrating that the deployed system can provide granular usage data. The public pages do not identify the meter manufacturer or a guaranteed transmission interval. Billing is monthly, while residential sewer charges are based on winter water-use averages.
Emergency water support
Report a leak or water emergency
(432) 685-7340 is Midland's after-hours water-issue number. During business hours, water and wastewater maintenance uses (432) 685-7270 or (432) 685-7269, and City Utility Billing uses (432) 685-7320 for meter-box leaks, suspected account leaks, and billing questions. Customers should distinguish a private service-line leak outside the meter from a City-side main or wastewater emergency.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Midland and eligible outside-city water and wastewater customers in Midland County
City of Midland City Utility Billing / Water and Wastewater is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.