Municipal Department
City of Mineral Wells Water Customer Service
Serving Mineral Wells municipal water and wastewater service area in Palo Pinto County
Population served
Approximately 15,000 municipal residents; the current City customer-service page does not expose a separate PWS population figure.
State system code
FIPS 48
Billing frequency
Recurring monthly water, sewer, and sanitation billing; the master fee schedule states bills are due on the date shown on the bill and the due date must be at least 15 days after billing.
Provider briefing
How this utility’s billing works
City of Mineral Wells Water Customer Service operates as a municipal department serving Mineral Wells municipal water and wastewater service area in Palo Pinto County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Meter-size base charges plus usage-based water and sewer rates under the FY2026 master fee schedule. The current public schedule includes separate meter-size and customer-class rates and recent adjustments for 1-inch and 1.5-inch meters.. Bills are generated recurring monthly water, sewer, and sanitation billing; the master fee schedule states bills are due on the date shown on the bill and the due date must be at least 15 days after billing., and a typical residential cost reference is A dedicated this detail was not publicly posted. Because the indexed FY2026 fee schedule does not expose enough current residential water and sewer numeric tiers in a single accessible excerpt for a defensible 5,000–7,000-gallon calculation.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Wastewater is part of the City water/sewer/sanitation bill and is governed by the FY2026 master fee schedule. The current indexed page does not expose the full residential sewer formula or winter-average calculation.
Meter and infrastructure notes
A dedicated this detail was not publicly posted. The current public page does not identify AMR/AMI hardware, vendor, transmission interval, or route calendar.
Emergency water support
Report a leak or water emergency
940-328-7770 is the City Water Customer Service emergency phone listed on the official page.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Mineral Wells municipal water and wastewater service area in Palo Pinto County
City of Mineral Wells Water Customer Service is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.