Municipal Department
City of Nacogdoches Water Utility Billing / Customer Service
Serving Nacogdoches municipal water and wastewater service area in Nacogdoches County
Population served
Approximately 33,000 municipal residents and customers, with the City page serving as the direct utility source; the current page does not expose a separate PWS population figure.
State system code
FIPS 48
Billing frequency
Monthly utility billing is implied by the City's recurring account and automatic monthly bank-draft service; the current page does not publish one universal billing date.
Provider briefing
How this utility’s billing works
City of Nacogdoches Water Utility Billing / Customer Service operates as a municipal department serving Nacogdoches municipal water and wastewater service area in Nacogdoches County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as The City publishes separate water and sewer rates effective October 1, 2024, with meter-size and usage components. The current indexed billing page does not expose the complete 2026 numerical tier schedule.. Bills are generated monthly utility billing is implied by the city's recurring account and automatic monthly bank-draft service; the current page does not publish one universal billing date., and a typical residential cost reference is A dedicated this detail was not publicly posted. The accessible current page does not expose enough current water and sewer tier values for a defensible 5,000–7,000-gallon calculation.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
The City provides a separate water-and-sewer rate document, but the current indexed billing page does not expose the complete wastewater formula, winter averaging, or cap.
Meter and infrastructure notes
The City provides annual, monthly, weekly, daily, and hourly consumption analysis through its usage portal, but the current page does not identify the AMI vendor or transmission schedule.
Emergency water support
Report a leak or water emergency
Call 936-559-2900 after hours for a water-service emergency that cannot wait until normal business hours. Water Utility Billing is 936-559-2593.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Nacogdoches municipal water and wastewater service area in Nacogdoches County
City of Nacogdoches Water Utility Billing / Customer Service is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.