Payment channels

Pay City of Odessa Utilities - Water and Wastewater Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The City’s One Time Payment Portal is linked but the reviewed page does not identify the vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

432-335-3204; callers select English/Spanish, account information, then pay by Visa, MasterCard, American Express, or personal check.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed Odessa payment page does not publish text-to-pay enrollment.

Mail-in address

A dedicated this detail was not publicly posted. The reviewed Odessa payment page does not expose a current water-bill remittance address.

Counters, drop boxes, and office hours

City Hall, 411 W. 8th Street, Odessa, TX; walk-up windows Monday-Friday 8:00 a.m.-4:30 p.m. A south-side City Hall kiosk is open 24/7 and accepts cash, check, or card using the account number.

Accepted digital instruments

What you can use online

One-time online bank-account or credit/debit payment; phone Visa, MasterCard, American Express, or personal check; City kiosk card/check/cash; autopay and payment plans are also available.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed Odessa payment page does not publish the online or phone processing fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Odessa Utilities - Water and Wastewater Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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