City of Pflugerville Utility Billing Department

Provider briefing

How this utility’s billing works

City of Pflugerville Utility Billing Department operates as a municipal department serving Pflugerville and City retail water/wastewater service areas. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Increasing block tiers with a meter-size base charge, wastewater base/usage charges, solid-waste charges, and possible district or special fees. The current City rate materials for the 2025–26 schedule list a 5/8-inch retail water base of approximately $50 per month, water usage tiers of $6.95 per 1,000 gallons for 0–3,000, $8.70 for 3,001–10,000, $10.90 for 10,001–25,000, and $13.60 above 25,000. The accompanying rate material lists retail wastewater at a $65 monthly base plus $6.50 per 1,000 gallons, with residential winter-average treatment; rates and debt-service components are subject to City ordinance and annual budget action.. Bills are generated monthly billing cycle. the city code defines a billing cycle as the approximately 30-day interval between successive meter-reading dates, and utility accounts combine water, wastewater, and solid-waste charges where applicable. residential wastewater is recalculated annually from the winter averaging period., and a typical residential cost reference is Using the City’s published 2025–26 retail schedule, a 5,000-gallon residential customer has approximately $50 water base + $20.85 for the first 3,000 gallons + $17.40 for the next 2,000 = $88.25 water service, plus a $65 wastewater base and an estimated $32.50 wastewater component if the winter average is also 5,000 gallons. Before solid waste, taxes, and other charges, the combined water/wastewater estimate is approximately $185.75; current City billing materials and the adopted fee schedule should be used for the exact account total because rates and waste charges can change by fiscal year.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Pflugerville’s retail residential wastewater is not separately metered for ordinary homes. The City completes winter wastewater averaging each year and applies the resulting residential average to the following billing period; current City notices say the winter averaging has been completed and the new residential calculation is in effect. The published retail schedule lists a $65 wastewater base and $6.50 per 1,000 gallons, with new customers or customers without a usable average billed under the Citywide winter average rule. Commercial accounts are generally billed from monthly water consumption rather than the residential winter-average method. Customers should use the City’s current rate page and account notice for the exact winter months and no-average treatment.

Meter and infrastructure notes

Pflugerville bills on an approximately 30-day cycle between successive meter-reading dates and offers WaterSmart monitoring under its utility/water-conservation pages for customer usage and leak awareness. The public pages reviewed do not state a complete universal AMI manufacturer, transmission interval, or fixed read-date calendar. The City’s water emergency response and current conservation program make timely meter and outage reporting important; customers should use the account portal for available usage data and call Public Works at 512-990-6400 for meter or infrastructure issues.