Payment channels

Pay City of Roma Public Water System / Collections Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as FastGovPay. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. The current Roma billing page identifies an online FastGovPay route but does not publish a telephone IVR number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No text-to-pay keyword, shortcode, or enrollment workflow is documented on the current Roma billing page. Customers can use FastGovPay or enroll in ACH bank draft through Collections.

Mail-in address

City of Roma, P.O. Box 947, Roma, TX 78584. The City billing page publishes the municipal mailing address but does not expose a separate water lockbox.

Counters, drop boxes, and office hours

Payments are accepted at the Collections Department building. The City states that cash, checks, and credit/debit cards are accepted in person; card payments carry a 3.5% service charge. A separate published walk-in schedule is not shown on the billing page; City contact information is 201 W. Convent Boulevard, Roma, TX 78584, 956-849-1411.

Accepted digital instruments

What you can use online

FastGovPay accepts credit/debit card payments and supports automatic monthly payments. ACH bank draft is available without a service fee after in-person or emailed authorization-form setup.

2026 transaction pricing

Convenience fees

3.5% service fee for online credit/debit-card payments. ACH bank draft has no service fee. The current page does not list e-check or mobile-wallet support.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Roma Public Water System / Collections Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →