Payment channels

Pay City of Rowlett Utility Billing and Collections / Water Utility

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

844-238-8997; Utility Customer Service is 972-412-6105. The official billing page identifies the 844 number as the IVR payment line.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The reviewed City pages do not publish a text-to-pay keyword, short code or enrollment workflow. Customers can use Paymentus, the IVR line, paperless billing and other listed payment options; do not infer SMS enrollment without confirmation from Utility Customer Service.

Mail-in address

City of Rowlett Utility Billing, P.O. Box 660054, Dallas, TX 75266-0054.

Counters, drop boxes, and office hours

Utility Customer Service, 6602 Dalrock Road, Rowlett, TX 75089, Monday-Friday 7:30 a.m.-5:30 p.m. The reviewed pages do not enumerate every counter or drop-box instrument; the City says payments are collected through various methods and its official payment information should be checked for current desk acceptance.

Accepted digital instruments

What you can use online

Paymentus online payment and the City IVR support electronic bill payment. The reviewed pages do not provide a complete current 2026 card-brand, ACH/e-check, wallet or bank-draft matrix; confirm the choices presented by the Paymentus checkout.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed current billing page identifies the Paymentus channel but does not expose the current 2026 card or e-check convenience fee. The City's master fee schedule indicates a utility credit/debit processing category, but the reviewed page did not establish a customer-facing amount.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Rowlett Utility Billing and Collections / Water Utility and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →