Alternative channels
Mail, text, and in-person payment instructions
Pay by text
The City's authorized InvoiceCloud portal offers Pay by Text: customers create or register an InvoiceCloud account, link the San Angelo water account using the account information, and opt into paperless billing and Pay by Text from the account's available notification/payment settings. The City says the feature sends notifications and allows payment by text message, but it does not publish a public keyword, short code, or dedicated enrollment number. Customers should use only the portal reached from SanAngelo.gov; portal payments can take one to two business days to post, so a text-payment confirmation should not be confused with same-day account posting.
Mail-in address
City of San Angelo Utility Billing/Collections, P.O. Box 5820, San Angelo, TX 76902. Checks should be payable to City of San Angelo-Water or COSA-Water.
Counters, drop boxes, and office hours
Utility Billing/Collections and Water Customer Service are located at 301 W. Beauregard Avenue, City Hall Annex, first floor, San Angelo, TX 76903, and are open Monday through Friday 8:00 a.m.-5:00 p.m. The office accepts in-person credit card, cash, and check payments. A 24-hour payment drop box is on the south side of the City Hall Annex at the same address; use a check or money order and never leave cash. The City does not publish additional staffed payment counters, but directs customers to the Annex for applications, transfers, billing questions, and payments. Online and phone systems have maintenance windows, so the mail or drop box is the available after-hours physical option.