Payment channels

Pay City of San Angelo Water Utilities - Water Customer Service

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

325-657-4323, select the payment option; long-distance customers may use 855-419-2758. Phone payment availability follows the City's overnight and Monday maintenance windows.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

InvoiceCloud offers Pay by Text enrollment from the official Pay/Purchase page for notifications and text-message payment. The City does not publish a keyword in the accessible page; customers should enroll only through the official InvoiceCloud link reached from sanangelo.gov and follow the portal's consent prompts, with carrier message/data rates potentially applying.

Mail-in address

City of San Angelo Utility Billing/Collections, P.O. Box 5820, San Angelo, TX 76902. Checks should be payable to City of San Angelo-Water or COSA-Water.

Counters, drop boxes, and office hours

Utility Billing/Collections and Water Customer Service are at City Hall Annex, first floor, 301 W. Beauregard Avenue, San Angelo, TX 76903, Monday-Friday 8:00 a.m.-5:00 p.m. A 24-hour payment drop box is on the south side of the Annex at the same address; the City requests check or money order in the drop box and no cash. Counter payment, online InvoiceCloud, mail and phone are all listed payment avenues.

Accepted digital instruments

What you can use online

InvoiceCloud one-time or recurring payment by Visa, Mastercard, Discover, American Express, Google Pay or e-check/bank draft. The City also supports phone payment through its customer-service system and recurring online payments.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The official San Angelo payment page lists accepted instruments but does not expose the current 2026 InvoiceCloud fee in accessible text. Confirm any processor charge before final submission.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of San Angelo Water Utilities - Water Customer Service and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →