Municipal Department
City of Sugar Land Water Utilities / Treasury Management
Serving City of Sugar Land municipal water, wastewater, stormwater, and solid-waste service area
Population served
111,026 residents in the 2020 Census, the current population figure published by the City of Sugar Land and Census profile. The City reports approximately 40,000 water meters in the municipal service area; the meter count is a useful utility-scale indicator because the City has not published a separate 2026 water-population estimate in the reviewed billing materials.
State system code
FIPS 48
Billing frequency
Monthly. Billing cycles are assigned by location within the City, so the due date cannot be changed by the customer. Automatic bank drafts are submitted weekly on the Friday before the due date under the City's current process.
Provider briefing
How this utility’s billing works
City of Sugar Land Water Utilities / Treasury Management operates as a municipal department serving City of Sugar Land municipal water, wastewater, stormwater, and solid-waste service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as FY2026 increasing-block residential water billing plus a separate surface-water charge. For a 5/8- or 3/4-inch meter, the monthly base is $16.71; residential volume blocks are $1.21 per 1,000 gallons for 0-3,000, $1.39 for 3,001-10,000, $1.90 for 10,001-20,000, and $2.18 over 20,000. A $3.81 per-1,000-gallon surface-water fee is separately shown on the bill. Residential wastewater has a $17.42 base and uniform $3.62 per 1,000 gallons, with a winter-average cap; single-family stormwater is a three-tier impervious-area fee.. Bills are generated monthly. billing cycles are assigned by location within the city, so the due date cannot be changed by the customer. automatic bank drafts are submitted weekly on the friday before the due date under the city's current process., and a typical residential cost reference is Assuming a 5/8- or 3/4-inch meter, the FY2026 5,000-gallon estimate is about $42.17 water: $16.71 base + 3k×$1.21 + 2k×$1.39 + 5k×$3.81 surface-water fee. If the established wastewater average is 5,000 gallons, wastewater is about $35.52: $17.42 base + 5k×$3.62. Adding the representative Tier 2 single-family stormwater fee of $3.08 produces approximately $80.77/month before solid-waste charges, taxes, or other services. At 7,000 gallons, the analogous estimate is $52.57 water + $42.76 wastewater + $3.08 stormwater, about $98.41; actual wastewater is based on the February/March average rather than current-month use.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Commercial wastewater is billed on 100% of water use. For residential accounts, the April-through-March wastewater volume charge is based on the lesser of the average monthly water usage billed in the most recent February and March periods or 12,000 gallons. The winter average is established in January and February from the February and March billing periods and remains in effect through the following March, so outdoor watering, pool filling, or a later leak generally increases the water charge without increasing the capped wastewater volume. New residential accounts without February/March history use the citywide average, currently published as 6,677 gallons on the rate page.
Meter and infrastructure notes
Sugar Land is replacing or retrofitting all approximately 40,000 city water meters through an Advanced Metering Infrastructure program. The City describes a radio-frequency communications network and data-management system that provides real-time or hour-by-hour water-use information, improves read accuracy, enables faster leak detection, and supports usage alerts through the customer portal. The official AMI page says the project is in its final phase, with most meters installed and remaining installations handled case-by-case; customers cannot opt out. The current public materials do not identify a separate hardware vendor or promise a single universal transmission interval beyond the hour-by-hour customer-usage capability.
Emergency water support
Report a leak or water emergency
(281) 275-2450, Sugar Land Water Utilities' 24-hour, seven-day emergency line for emergency water turn-off, water meter leaks, water-main or fire-hydrant leaks, and clogged or overflowing wastewater mains. During after-hours calls, an answering service contacts the appropriate personnel; callers should provide name, address, a brief description, and remain available for a return call, which the City says should occur within 30 minutes.
Official starting point
Choose the right next step
Reading this profile
A practical reference for City of Sugar Land municipal water, wastewater, stormwater, and solid-waste service area
City of Sugar Land Water Utilities / Treasury Management is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.