Payment channels

Pay City of Tyler Water Utilities

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud, launched June 24, 2026; legacy Paymentus fallback is https://ipn2.paymentus.com/cp/tytu during the migration.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(903) 531-1230, select option 1 for 24/7/365 debit-card, credit-card or e-check payment. The legacy Paymentus fallback number is (833) 241-1675; customer-service representatives cannot manually process phone payments.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Tyler's June 2026 InvoiceCloud migration adds text reminders with quick-pay links and pay-by-text options. Customers create a profile at MyTylerUtilities.com, verify the account and follow the portal's SMS enrollment/confirmation prompts; the City does not publish a local keyword or shortcode. Standard carrier messaging rules may apply, while the City says it is covering digital transaction fees.

Mail-in address

City of Tyler Water, P.O. Box 336, Tyler, TX 75710. Include the account number and bill stub; the City advises keeping the account at a zero balance when enrolling in AutoPay to avoid delays or disconnection.

Counters, drop boxes, and office hours

Tyler Water Utilities Business Office, 511 W. Locust Street, Tyler, Texas, Monday-Friday 8:00 a.m.-4:00 p.m. A west-side drive-through kiosk is available 24/7 and accepts cash, checks and debit/credit cards, but does not dispense change for cash. Two check/money-order drop boxes are at the Water Office and the Rice Road Brookshire's parking lot; many authorized retail locations also accept payments and post them the next business day.

Accepted digital instruments

What you can use online

InvoiceCloud/MyTylerUtilities online card payment, AutoPay from checking or credit/debit card, 24/7 phone debit/credit/e-check, legacy Paymentus, Apple Pay, Google Pay and tap-to-pay at the Water Business Office. In-person options include cash, check, money order and card.

2026 transaction pricing

Convenience fees

$0 City-paid digital transaction fee under the June 24, 2026 InvoiceCloud launch announcement. Retail in-store payment options may carry a separate processor charge; the live checkout controls any third-party charge.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Tyler Water Utilities and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →