Municipal Department
City of Waco MyWaco Central - Water and Wastewater
Serving Waco, Texas
Population served
146,241 people (EPA SDWIS active CWS PWS TX1550008)
State system code
FIPS 48
Billing frequency
Monthly utility billing; the City combines water, wastewater, street maintenance, and solid-waste charges on the utility account.
Provider briefing
How this utility’s billing works
City of Waco MyWaco Central - Water and Wastewater operates as a municipal department serving Waco, Texas. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing tiered water rates with base/minimum charge. Effective January 1, 2026, a 3/4-inch meter inside city limits has a $16.50 minimum; consumption is $3.47 per 1,000 gallons for 0-3,000, $4.36 for 3,001-8,000, $6.95 for 8,001-15,000, $9.03 for 15,001-25,000, and $12.16 above 25,000 gallons.. Bills are generated monthly utility billing; the city combines water, wastewater, street maintenance, and solid-waste charges on the utility account., and a typical residential cost reference is For a 3/4-inch inside-city account using 5,000-7,000 gallons, the 2026 water component is approximately $25.22-$33.94 before sewer and drainage. Waco’s sewer base is $26.98 and volumetric rate $6.97 per 1,000 gallons, capped by the winter average, making the typical combined water/sewer amount approximately $87-$110 before drainage and other charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Waco calculates sewer using a winter average from water consumption billed during December, January, and February. The sewer charge is capped at that average; new accounts or accounts with no winter usage default to 6,000 gallons, and if current use is lower, the lower amount is charged.
Meter and infrastructure notes
MyWaco provides personalized water-use reports and leak alerts; the reviewed pages do not establish the exact meter technology or read schedule.
Emergency water support
Report a leak or water emergency
A dedicated this detail was not publicly posted. The reviewed MyWaco pages provide utility issue and leak-alert routes but do not expose a dedicated 24/7 water emergency number.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Waco, Texas
City of Waco MyWaco Central - Water and Wastewater is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.