City of Waco Water Utility / MyWaco Central

Provider briefing

How this utility’s billing works

City of Waco Water Utility / MyWaco Central operates as a municipal department serving City of Waco municipal water, wastewater, solid waste, drainage, and street-maintenance utility service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Increasing block tiers effective January 1, 2026. For a 3/4-inch inside-city residential meter, the base charge is $16.50; volumetric tiers are 0–3,000 gallons at $3.47 per thousand gallons, 3,001–8,000 at $4.36, 8,001–15,000 at $6.95, 15,001–25,000 at $9.03, and over 25,000 at $12.16. Outside-city values are higher.. Bills are generated monthly; utility rates and drainage/street fees are monthly, and the portal provides recurring bill and payment management., and a typical residential cost reference is The City's FY2026 property-owner impact statement reports a $142.02 average combined utility bill per month, based on 8,000 gallons of water and 5,000 gallons of wastewater and including water, sewer, solid waste, drainage, and street maintenance. For 5,000 gallons inside the city with a 3/4-inch meter, water is approximately $35.63; uncapped wastewater is $61.83; adding FY2026 drainage of $5.55, street maintenance of $4, and solid waste of $21.93 gives approximately $128.94 if the full 5,000-gallon sewer use is billed. At 7,000 gallons, water is about $44.35 and uncapped sewer about $75.77, producing approximately $151.60 with those fixed charges. The winter-average sewer cap can lower the actual sewer amount.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Inside-city wastewater has a $26.98 base charge plus $6.97 per thousand gallons. Waco uses a winter average based on water consumption billed in December, January, and February and caps wastewater usage by that average. If there is no water history or the account is new, the default winter usage is 6,000 gallons; when current actual use is lower than the average, the lower amount is charged.

Meter and infrastructure notes

Waco uses Advanced Metering Infrastructure to read more than 40,000 meters. Digital hardware and software provide interval data and continuous remote communications; Hi-Lo reports flag unusual reads for verification before billing. MyWaco provides personalized usage reports and leak alerts, but the current public page does not state a universal hourly interval or exact monthly reader route.