Payment channels

Pay City of Wichita Falls Utility Collections and Water Distribution

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Tyler Technologies Municipal Online Payments / Utilities Access. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(888) 421-9508 for the 24/7 automated payment system; the Utility Collections page also lists (877) 281-0607 for the automated system, so customers should follow the current number displayed in their official account notice.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed Wichita Falls payment and AMI pages provide online usage access and automated billing payment but do not publish a verified text-to-pay keyword or enrollment sequence.

Mail-in address

The reviewed payment pages do not publish a separate water-bill lockbox address. Utility Collections is at 1300 Seventh Street, Wichita Falls, TX 76301; the Water Distribution contact lists P.O. Box 1431, Wichita Falls, TX 76307 for water-distribution correspondence. Customers should use the remit address printed on the bill for mailed payments.

Counters, drop boxes, and office hours

Utility Collections, 1300 Seventh Street, sixth-street entrance, Wichita Falls, TX 76301, Monday-Friday 8:00 a.m.-5:00 p.m. Residents can establish service and make deposits there. The reviewed current pages do not list a separate counter/drop-box directory, while the online Utilities Access and automated phone system are available 24/7.

Accepted digital instruments

What you can use online

The current City payment materials identify credit/debit card payments and eChecks through Tyler Payments; older City material also described PayPal, PayPal Credit, Venmo and Amazon Pay through the prior self-service system, but those alternatives are not treated as guaranteed current methods. Bank-draft and online account payments are available.

2026 transaction pricing

Convenience fees

Credit-card payments through the Utility Collections counter, IVR, Resident Access or City website are charged no more than 3.5% with a $2.50 minimum. Tyler eChecks are no more than $1.95 per transaction; IVR payments can add up to $0.50 in addition to card/eCheck fees. The City also publishes a $5.00 chargeback and $5.00 eCheck-reject fee in its rate ordinance materials.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Wichita Falls Utility Collections and Water Distribution and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →