Payment channels

Pay College Station Utilities - Utility Customer Service

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus Corp; the City states it uses Paymentus for online utility bill payments. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. Utility Customer Service is reachable at (979) 764-3535 Monday-Friday 8:00 a.m.-5:00 p.m., while the 24-hour electric, water and wastewater outage/emergency dispatch is (855) 528-4278. The reviewed official page does not identify a separate automated bill-payment IVR.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. For bill payment; College Station's current page describes CSU TextPower for outage and maintenance notifications, not a verified text-to-pay keyword or enrollment sequence.

Mail-in address

A dedicated this detail was not publicly posted. The reviewed current utilities page gives the City of College Station address as 1101 Texas Ave., College Station, TX 77840, but does not publish a separate payment-remittance lockbox address. Customers should use the remit address printed on the bill or confirm it with Utility Customer Service.

Counters, drop boxes, and office hours

Utility Customer Service is temporarily located at the Municipal Court building, 300 Krenek Tap Road, College Station, TX, with front-counter staff in the first-floor Fire Administration lobby Monday-Friday 8:00 a.m.-5:00 p.m. The official page confirms the lobby provides utility billing assistance, but the reviewed text does not enumerate accepted desk payment instruments or separate drop-box locations.

Accepted digital instruments

What you can use online

The City directs customers to its Paymentus utility portal for online payments and warns against unapproved third-party applications. The reviewed current page does not publish a complete card-brand, ACH/e-check or mobile-wallet list; account holders can view bills and usage, make payments and manage account changes through the portal.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed current College Station utilities page identifies Paymentus as the authorized online provider but does not publish a 2026 flat fee or percentage for card or electronic-check transactions.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by College Station Utilities - Utility Customer Service and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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