Public Water Authority
Mustang Special Utility District
Serving Mustang SUD service area
Population served
110,826
State system code
FIPS 48
Billing frequency
Monthly. Bills are issued at the beginning of each month and are due on the 15th; the monthly rate page warns that city-specific franchise, drainage, trash, or other charges may also appear.
Provider briefing
How this utility’s billing works
Mustang Special Utility District operates as a public water authority serving Mustang SUD service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block water-use rates per 1,000 gallons plus a $33.83 monthly water-availability fee. 2026 usage tiers are $3.31 for 0-3k gallons, $4.64 for 3k-9k, $5.79 for 9k-15k, $7.05 for 15k-23k, $10.78 for 23k-31k, $13.74 for 31k-40k, and $19.25 above 40k.. Bills are generated monthly. bills are issued at the beginning of each month and are due on the 15th; the monthly rate page warns that city-specific franchise, drainage, trash, or other charges may also appear., and a typical residential cost reference is At 6,000 gallons, the published water-use component is approximately $23.85 (3k x $3.31 plus 3k x $4.64). Adding the $33.83 water-availability fee and the $62.14 sewer charge for usage under 8,000 gallons produces an estimate of about $119.82 before any city franchise fee or other local charge.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Mustang's current monthly schedule uses a sewer charge based on water usage: $62.14 when monthly usage is under 8,000 gallons and $69.30 over 8,000 gallons. City franchise fees may be added based on location, and Mustang warns that some cities include additional services on the same statement.
Meter and infrastructure notes
Mustang is replacing older radio meters with Advanced Metering Infrastructure meters. AMI meters automatically transmit readings a few times per day, eliminating routine drive-by reads; the District says there is no opt-out program.
Emergency water support
Report a leak or water emergency
940-440-9561, Mustang SUD customer-service line for water outages or leaks. Mustang asks customers to call the line so staff can investigate; after-hours response may not include a callback.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Mustang SUD service area
Mustang Special Utility District is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.