Delinquency and service protection

Understand the shut-off process before it reaches your door

The safest time to ask about a past-due balance, payment arrangement, or hardship protection is before the final notice. This page translates the provider’s published rules into a practical checklist.

Customer protection notice

Review the delinquency rules before your service is interrupted

A past-due balance can trigger fees or a shut-off process. Contact the provider promptly if a notice is incorrect, a payment is pending, or a household needs assistance.

Grace period

Approximately 15 days from the monthly billing date to the due date; the bill is delinquent at 5:00 p.m. on the stated due date.

Late charges

A $5 late-payment fee applies after the approximately 15-day payment period. Accounts past due more than 60 days are locked until full payment, including the unlocking fee; the reviewed FAQ does not state the current unlocking-fee amount.

Shut-off timeline

Bills are mailed around the first; payment is due by the date on the bill, generally after about 15 days. A balance past due more than 60 days causes the meter to be locked until the full account and unlocking fee are paid. Payment after locking requires a call to (956) 585-6081, and requests before 8:30 a.m. or after 4:30 p.m. incur an after-hours fee.

Reconnection

A full balance plus an unlocking fee is required after a meter lock; the current amount is not published in the FAQ. Requests to unlock before 8:30 a.m. or after 4:30 p.m. require an additional after-hours fee; exact amounts should be confirmed with (956) 585-6081.

Notice and timing

How delinquency is handled

Grace period after the due date

Approximately 15 days from the monthly billing date to the due date; the bill is delinquent at 5:00 p.m. on the stated due date.

Late-fee calculation

Disconnection timeline

Statutory warning protocol

What notice should you expect?

The reviewed FAQ establishes the due date, 5:00 p.m. delinquency point and 60-day meter-lock rule but does not specify reminder calls, SMS, colored mailers or door hangers. Customers should contact the office before the due date when payment difficulty is expected.

If a notice seems wrong

Document the account balance, payment confirmation, notice date, and any household medical or accessibility concern. Then call the provider using the contact information on its official bill or profile before the stated deadline.

Restoring service

Reconnection costs and timing

Need a payment arrangement?

Ask before the shut-off date

Tell the customer-service representative that you are responding to a delinquency notice and ask specifically about installment plans, hardship protection, charity referrals, and the amount required to stop the disconnection order.

Customer protection guide

What to do when a bill becomes urgent

A delinquency notice from Sharyland Water Supply Corporation should be treated as a time-sensitive account document. Read the exact due date, amount required, notice method, and contact instructions on the notice, then compare them with the provider details in this guide.

If you have already paid, gather the confirmation number and posting date. If you cannot pay the full amount, call before the stated shut-off date and ask about arrangements, hardship protections, agency referrals, and the minimum amount needed to pause action.

Keep the conversation specific: ask what will stop the order, when the payment must post, whether a reconnection fee applies, and whether the utility requires a separate request for medical, accessibility, or household-protection status.

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