Private Investor-Owned Utility
Southern Utilities Company
Serving Southern Utilities Company service areas in Smith, Cherokee, Rusk and Gregg counties, including suburban Tyler-area systems
Population served
69,735 people (EPA SDWIS queue estimate for TX2120063)
State system code
FIPS 48
Billing frequency
Monthly. Bills are prepared and mailed around the 25th of each month, and payment is due at the business office within 16 days after issuance.
Provider briefing
How this utility’s billing works
Southern Utilities Company operates as a private investor-owned utility serving Southern Utilities Company service areas in Smith, Cherokee, Rusk and Gregg counties, including suburban Tyler-area systems. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block metered residential water tariff for a standard 5/8 x 3/4-inch meter. The current Southern Utilities information lists a $28.00 minimum monthly charge including zero gallons, $2.31 per 1,000 gallons for the first 6,000 gallons, $3.30 for the next 6,000 and $4.30 above 12,000, plus a $0.34 monthly docket expense rider and a 1% state-mandated assessment on total water charges.. Bills are generated monthly. bills are prepared and mailed around the 25th of each month, and payment is due at the business office within 16 days after issuance., and a typical residential cost reference is Under the current tariff, approximately 5,000 gallons costs about $40.15 including the $28 minimum, $11.55 usage, $0.34 rider and 1% assessment. Approximately 7,000 gallons costs about $45.74 on the same basis. These are water-only estimates; service area, meter size, taxes and any other approved tariff items can change the bill.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Southern Utilities' verified current tariff and customer information are for public water supply and do not publish a municipal wastewater or sewer charge, winter average or intake-percentage formula. The reviewed record is therefore water-only; any separate wastewater provider must be identified for the service address.
Meter and infrastructure notes
Southern Utilities states that individual monthly bills are determined from monthly water-meter readings. The reviewed official materials do not identify AMI or AMR equipment, hourly transmission, remote-read capability or a more precise route schedule.
Emergency water support
Report a leak or water emergency
Service Department: (903) 566-3511. Southern Utilities also lists 1-866-865-5722 for Rusk and Gregg Counties. The reviewed company pages do not state a separate 24/7 emergency dispatch schedule, so customers should use the service number for water leaks, breaks or quality concerns.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Southern Utilities Company service areas in Smith, Cherokee, Rusk and Gregg counties, including suburban Tyler-area systems
Southern Utilities Company is listed here as a private investor-owned utility. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.