Alternative channels
Mail, text, and in-person payment instructions
Pay by text
A dedicated this detail was not publicly posted. For a documented text-to-pay keyword, short code, or opt-in process. Flower Mound offers online payment, electronic monthly statements, automatic bank draft, phone/customer-service assistance, mail, and Town Hall drop boxes. The Town’s bill and e-billing alerts should not be treated as text-to-pay enrollment.
Mail-in address
Town of Flower Mound, Attn: Utility Billing Division, 2121 Cross Timbers Road, Flower Mound, TX 75028. The Town accepts checks, cashier’s checks, and money orders by mail; allow postal transit time and do not mail cash.
Counters, drop boxes, and office hours
Town Hall, 2121 Cross Timbers Road, Flower Mound, TX 75028, is the customer-service location. The Utility Billing/payment counter is open Monday–Friday 8:00 a.m.–4:30 p.m.; the Town notes hours may change for inclement weather. The counter accepts checks, cash, cashier’s checks, money orders, Visa, and Mastercard. A 24-hour interior drop box is inside the south entrance and a curbside drop box is on the west side of Town Hall; both are for checks and money orders, not cash. The interior box is checked during the business day and payments received by 4:00 p.m. generally process that day; the curbside box is checked at 8:00 a.m. Monday–Friday and later deposits process the next business day.