Payment channels

Pay Travis County Municipal Utility District No. 2

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Crossroads Utility Services ePayUB. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

512-246-1400 for Crossroads customer service and payments; no separate IVR is published.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The district's current utility page does not publish pay-by-text enrollment instructions.

Mail-in address

Crossroads Utility LLC, P.O. Box 8009, Round Rock, TX 78683; verify the remittance address printed on the monthly bill.

Counters, drop boxes, and office hours

Crossroads Utility LLC lobby, 2601 Forest Creek Drive, Round Rock, TX 78665; customer service and payments at 512-246-1400. The page does not publish a full counter-hours schedule beyond the Crossroads service relationship.

Accepted digital instruments

What you can use online

A dedicated this detail was not publicly posted. In the district page's accessible text; Crossroads manages payment and online account services.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The district's current utility page does not publish card or ACH fee amounts.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Travis County Municipal Utility District No. 2 and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →