Payment channels

Pay City of St. George Utilities

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. The official residential application lists Customer Service at 435-627-4700 and the Paymentus portal, but does not publish a separate automated payment number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed St. George Utilities application and payment materials do not publish a local text-to-pay keyword or opt-in sequence. Customers should use the verified Paymentus portal or contact Utility Customer Service before responding to any text message.

Mail-in address

City of St. George Utilities, 175 East 200 North, St. George, UT 84770. The reviewed application identifies this as the Utilities office address; customers should include the payment stub and confirm the current remittance address printed on the bill.

Counters, drop boxes, and office hours

The Utilities office is at 175 East 200 North, St. George, Utah 84770, with published office hours Monday-Friday 8:00 a.m.-5:00 p.m. The application shows Visa, Mastercard and Discover as accepted payment cards. The reviewed pages did not publish a separate drop-box list or a complete cash/check counter policy.

Accepted digital instruments

What you can use online

Paymentus online bill payment and AutoPay; the official application displays Visa, Mastercard and Discover. The reviewed public material does not enumerate Apple Pay, Google Pay or a separate e-check method.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed current St. George pages do not expose a 2026 Paymentus convenience-fee amount.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of St. George Utilities and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →