Payment channels

Pay PROVO CITY

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Provo MyUsage utility portal; processor not separately identified.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. Provo publishes 311 within city limits and (801) 852-6000 outside city limits, but no separate automated phone-payment number was identified.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. No text-to-pay keyword or enrollment sequence was published.

Mail-in address

A dedicated this detail was not publicly posted. The reviewed Provo public utility pages did not state a separate check/money-order lockbox address.

Counters, drop boxes, and office hours

Provo City Hall, 445 W. Center Street, Provo, UT 84601; customer-service hours Monday-Friday 8:00 a.m.-6:00 p.m. The reviewed page did not provide a complete counter/drop-box payment-type list.

Accepted digital instruments

What you can use online

MyUsage permits online bill viewing and payment. Automatic payments from a checking account or bank are free; credit/debit card or one-time e-check payment carries a $2.95 processing fee.

2026 transaction pricing

Convenience fees

$2.95 for credit/debit-card or one-time e-check payments; automatic checking-account/bank payments are free.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by PROVO CITY and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →