Municipal Department
West Jordan City Water Utility
Serving West Jordan, Utah
Population served
117,025
State system code
FIPS 49
Billing frequency
Monthly; the FY2026 City budget states that all customers are charged a base charge plus usage rate monthly, and the Equal Payment Plan uses monthly billings.
Provider briefing
How this utility’s billing works
West Jordan City Water Utility operates as a municipal department serving West Jordan, Utah. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Monthly base charge plus increasing-block water usage rate. FY2026 rates effective October 1, 2025 list a residential 5/8-inch base charge of $21.64 and $2.43 per 1,000 gallons for 0-7,000 gallons, $3.95 for 7,001-25,000, and higher tiers above that. Salt Lake County Circuit Breaker Relief may cover the first 7,000 gallons for qualified low-income residents.. Bills are generated monthly; the fy2026 city budget states that all customers are charged a base charge plus usage rate monthly, and the equal payment plan uses monthly billings., and a typical residential cost reference is Approximately $36.22 per month for a residential 5/8-inch account using 6,000 gallons: $21.64 base plus 6 x $2.43. This is the water portion only; West Jordan's combined utility bill may also include sewer, storm drain, garbage, and street-light charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
West Jordan provides water and sewer, but the reviewed FY2026 water budget excerpt does not expose the current sewer rate table or a winter-average formula. The City's equal-payment plan applies only to the water portion; sewer and other services are billed separately within the utility account as applicable.
Meter and infrastructure notes
West Jordan partnered with Master Meter for the My Water Advisor real-time residential water-consumption portal, proactive leak notices, and usage budgets. The reviewed pages do not state the precise AMI transmission interval or monthly read calendar.
Emergency water support
Report a leak or water emergency
West Jordan Water Department after-hours/emergency number 801-330-4528. Normal Public Works Operations is 801-569-5700, Monday-Friday 7:00 a.m.-4:30 p.m.
Official starting point
Choose the right next step
Reading this profile
A practical reference for West Jordan, Utah
West Jordan City Water Utility is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.