Municipal Department
City of Burlington Water Resources
Serving Burlington and Colchester Fire District No. 2
Population served
Approximately 42,500 Burlington residents and about 9,300 residential, commercial, industrial, and institutional metered customers, with wholesale service to Colchester Fire District No. 2. The system treats and delivers roughly 3.577 million gallons per day on the reported annual average.
State system code
FIPS 50
Billing frequency
Monthly. Current Burlington rate schedules express fixed charges and consumption charges per month, and residential water and wastewater statements are issued on a monthly account cycle.
Provider briefing
How this utility’s billing works
City of Burlington Water Resources operates as a municipal department serving Burlington and Colchester Fire District No. 2. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Metered increasing-block residential water pricing, with fixed monthly meter charges and separate wastewater, stormwater, and franchise-fee components. The current rate page states that the FY27 schedule is effective July 1, 2026 and reflected in August 2026 bills; exact water volumetric amounts vary by customer classification and meter size. Wastewater is separately priced per 100 cubic feet, and stormwater is a monthly impervious-surface or residential dwelling charge.. Bills are generated monthly. current burlington rate schedules express fixed charges and consumption charges per month, and residential water and wastewater statements are issued on a monthly account cycle., and a typical residential cost reference is A dedicated this detail was not publicly posted. For a defensible exact FY27 5,000–7,000-gallon total because the current FY27 rate-table PDF did not load through the reviewed native page and the water volumetric tier varies by classification. The current page does confirm FY27 wastewater at $10.02 per 100 cubic feet, monthly meter-size base charges, a $11.03 single-family stormwater charge, and a 3.5% franchise fee on gross water/wastewater revenues; the customer’s statement is the controlling 2026 estimate.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Burlington wastewater is metered from the customer’s water consumption, or estimated when a meter reading is unavailable, and the current FY27 rate page lists $10.02 per 100 cubic feet for all users. A 100-cubic-foot unit is approximately 748 gallons. Additional billing can apply for unusually strong commercial wastewater, including BOD surcharges. Burlington’s published residential leak-assistance material distinguishes a wastewater-only credit when leaked water did not enter the collection system, so eligible leak volume may be treated differently from ordinary metered intake.
Meter and infrastructure notes
Burlington’s metering network uses Neptune products. Official policy material describes an RF AMR system with vehicle-mounted mobile data collection and generally monthly readings; Neptune R900 endpoints can retain up to 96 days of interval data, but the reviewed material does not establish a universal hourly customer feed. Water Resources may estimate readings when access is unavailable, and customers can use the account usage history to review billed consumption.
Emergency water support
Report a leak or water emergency
802-863-4501, Water Resources’ 24/7 urgent water, main-break, and billing line. The city advises customers to use this number for water emergencies and suspected leaks requiring prompt utility attention.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Burlington and Colchester Fire District No. 2
City of Burlington Water Resources is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.