Albemarle County Service Authority (ACSA)

Provider briefing

How this utility’s billing works

Albemarle County Service Authority (ACSA) operates as a public water authority serving Albemarle County ACSA jurisdictional area, including Charlottesville-area communities. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Four-level increasing-block residential water pricing plus a monthly service charge and a sewer volume charge. For FY2026 (July 1, 2025-June 30, 2026), the published average-customer service charge is $12.24; single-family water tiers are $6.55 per 1,000 gallons through 3,000 gallons, $13.12 for 3,001-6,000, $19.67 for 6,001-9,000, and $26.25 over 9,000. Sewer is $12.78 per 1,000 gallons for all users.. Bills are generated monthly; bills are mailed monthly and are due when rendered. acsa’s start/stop page also adds a $13 initial-bill fee to a new or transferred account’s first month’s bill., and a typical residential cost reference is Approximately $147.93 per month for 6,000 gallons under the published FY2026 average-customer schedule: $12.24 service charge, $19.65 for the first 3,000 water gallons, $39.36 for the next 3,000 water gallons, and $76.68 sewer at $12.78 per 1,000 gallons. Actual service charges vary by meter size and district; the page’s comparable 3,000-gallon combined example is $70.23.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

ACSA charges sewer usage to all users at $12.78 per 1,000 gallons in the FY2026 published schedule. Unlike a winter-average-only system, the reviewed ACSA rules describe a leak exception: when evidence shows water did not enter the sanitary sewer, the estimated non-sewered amount can receive relief under the leak policy. Irrigation meters can be water-only when they have no physical public-sewer connection.

Meter and infrastructure notes

ACSA’s MyWater program and rules describe an AMI system with 24/7 customer usage information, proactive leak/high-use/outage alerts, and eligibility conditions tied to AMI participation. For an existing-connection start or transfer, an ACSA employee reads the meter on the requested service date; the reviewed pages do not promise a fixed monthly route-reading day.