Payment channels

Pay Arlington County Water-Sewer Utilities

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Arlington County Customer Self-Service system; the reviewed official pages do not identify the underlying payment processor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

703-228-5000 for water-sewer-refuse account service, Monday-Friday 7:00 a.m.-7:00 p.m. The 24/7 water-sewer hotline is 703-228-6555; a separate payment IVR was not exposed.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed Arlington County pages do not publish a text-to-pay keyword or SMS enrollment sequence. Customer Self-Service and payment alerts are distinct from text-to-pay.

Mail-in address

A dedicated this detail was not publicly posted. The reviewed Arlington County pages do not expose one universal remittance address in accessible text. Use the current quarterly bill's return envelope and payment stub.

Counters, drop boxes, and office hours

Arlington County Customer Service handles Water-Sewer-Refuse accounts through its Contact Center at 703-228-5000; the reviewed pages do not expose a complete 2026 cashier/drop-box directory and accepted desk instruments. Use Customer Self-Service or call before visiting a county facility.

Accepted digital instruments

What you can use online

Customer Self-Service permits bill payment, service requests, usage monitoring, and account management. The reviewed public pages do not enumerate every card, ACH, wallet, or autopay instrument.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed Arlington County pages do not publish a universal current online convenience fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Arlington County Water-Sewer Utilities and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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