Municipal Department
Chesterfield County Utilities Department – Central Water System
Serving Chesterfield County
Population served
389,897 people (EPA SDWIS PWS ID VA4041845; 2026 active CWS record).
State system code
FIPS 51
Billing frequency
Bimonthly, meaning every two months; bills are due upon receipt. The total consists of a customer charge, capacity charge, and metered commodity charges.
Provider briefing
How this utility’s billing works
Chesterfield County Utilities Department – Central Water System operates as a municipal department serving Chesterfield County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Bimonthly fixed customer and capacity charges plus increasing metered commodity charges by CCF. FY27 bills issued on or after July 1, 2026 list a $12.12 customer charge, water commodity at $2.85 per CCF, and wastewater commodity at $3.04 per CCF, with separate 5/8-inch residential capacity charges and larger-meter schedules.. Bills are generated bimonthly, meaning every two months; bills are due upon receipt. the total consists of a customer charge, capacity charge, and metered commodity charges., and a typical residential cost reference is Using the FY27 5/8-inch residential rates, 5,000-7,000 gallons is approximately 6.7-9.4 CCF per two-month bill. The water commodity is about $19-$27 bimonthly and wastewater about $20-$29, before the $12.12 customer charge and water/wastewater capacity charges. A precise monthly total requires the FY27 capacity schedule and the account’s meter size; the resulting two-month bill is roughly converted to a monthly figure by dividing by two.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Chesterfield bills wastewater on the same metered CCF volume as water, adding a separate wastewater commodity charge and wastewater capacity charge. The County does not describe a winter-average formula; customer, capacity, and commodity charges make up the bimonthly total, and minimum fixed charges apply even with little or no consumption.
Meter and infrastructure notes
Chesterfield is replacing meters and adding electronic endpoints that communicate readings through cellular networks. Customers with advanced meters can use the EyeOnWater portal and smartphone applications to monitor near-real-time usage and identify possible leaks. The reviewed pages do not promise an hourly transmission interval or one universal calendar-day reading schedule.
Emergency water support
Report a leak or water emergency
804-748-1310 for water and wastewater emergencies, including after-hours emergency response. Billing is 804-748-1291, general Utilities information is 804-748-1271, and drinking-water-quality questions are 804-748-1310 option 2.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Chesterfield County
Chesterfield County Utilities Department – Central Water System is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.