Payment channels

Pay City of Norfolk Department of Utilities - Water

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Hampton Roads Sanitation District My Account for the combined HRUBS route; the City’s own water-account processor is not separately identified on the reviewed page.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-888-430-4385 for HRUBS payments; City water-account customer service is 757-664-6700.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. No verified Norfolk text-to-pay keyword or enrollment procedure was published.

Mail-in address

For HRUBS remittances, mail checks or money orders to HRUBS, P.O. Box 37097, Boone, IA 50037-0097, with the payment stub and account number. City account mail instructions may vary by bill type.

Counters, drop boxes, and office hours

Norfolk Utilities Customer Service Lobby, 810 Union Street, Suite 101, Norfolk, VA 23510, accepts cash, checks, and money orders Monday-Friday, 8:00 a.m.-4:30 p.m. HRSD also accepts in-person payments at 1434 Air Rail Avenue, Virginia Beach, VA 23471, Monday-Friday, 8:00 a.m.-4:30 p.m. Norfolk drop boxes accept only checks and money orders; business-day deposits before noon post that day, later deposits post the next business day.

Accepted digital instruments

What you can use online

The HRUBS phone route accepts checking or savings accounts, debit or ATM cards, and Visa, MasterCard, or Discover credit cards. Online payment is through the HRSD My Account portal; Norfolk’s page also permits major credit cards by phone or online.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. Norfolk’s reviewed public payment page did not expose a current 2026 online fee, and the City’s prior convenience-fee announcement does not establish the current HRSD fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Norfolk Department of Utilities - Water and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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