Payment channels

Pay City of Richmond Department of Public Utilities - Water

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The reviewed Richmond billing page did not identify the current portal processor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. Current Richmond billing materials identify Customer Service at (804) 646-4646 but did not verify a separate automated IVR payment number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. No verified Richmond text-to-pay keyword or enrollment sequence was published.

Mail-in address

A dedicated this detail was not publicly posted. The reviewed Richmond billing page provides payment options but did not expose a current remittance address in the accessible extract.

Counters, drop boxes, and office hours

A dedicated this detail was not publicly posted. A complete current Richmond DPU counter, payment-center, and drop-box matrix was not exposed in the reviewed billing extract. Customers should use DPU Customer Service at (804) 646-4646 for the current locations and hours.

Accepted digital instruments

What you can use online

Richmond provides online and other payment options through its DPU billing page; the reviewed public extract did not enumerate every current card, ACH, check, or wallet method. The City states that convenience fees were eliminated in its prior rate announcement.

2026 transaction pricing

Convenience fees

No convenience fee, based on Richmond’s published announcement that DPU convenience fees were eliminated; confirm any third-party or card-network terms at checkout.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Richmond Department of Public Utilities - Water and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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