Municipal Department
City of Suffolk Department of Public Utilities
Serving City of Suffolk, including the municipal water and sanitary sewer service area
Population served
69,822 people (EPA SDWIS queue estimate for VA3800805)
State system code
FIPS 51
Billing frequency
Monthly utility billing is the standard municipal account cycle; the current public pages identify bill due dates and delinquency timing but do not publish a universal calendar date for every service route.
Provider briefing
How this utility’s billing works
City of Suffolk Department of Public Utilities operates as a municipal department serving City of Suffolk, including the municipal water and sanitary sewer service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Metered water and sewer charges using CCF, where 1 CCF equals 748 gallons, plus daily meter charges and the Hampton Roads Sanitation District wastewater-treatment component. Effective July 1, 2026, residential meter charge is $0.584 per day, water is $12.29 per CCF, sewer collection is $7.97 per CCF, HRSD minimum is $0.45 per day and HRSD treatment is $9.84 per CCF. Unmetered alternatives are published separately at 5 CCF.. Bills are generated monthly utility billing is the standard municipal account cycle; the current public pages identify bill due dates and delinquency timing but do not publish a universal calendar date for every service route., and a typical residential cost reference is At approximately 5,000 gallons (6.68 CCF), the July 1, 2026 schedule produces roughly $100.20 in water usage, $18.10 in the 31-day residential meter charge, $53.25 in sewer collection, $13.95 in HRSD treatment and $13.95 in the HRSD daily minimum, or about $199 before taxes, billing-period variation and other account charges. A 7,000-gallon month is approximately $259 before those adjustments.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Sewer collection is billed from the same metered CCF intake as water at $7.97 per CCF, with a separate HRSD treatment charge of $9.84 per CCF and a $0.45-per-day HRSD minimum. The reviewed Suffolk schedule does not state a winter-average cap or flat percentage tie-in; sewer is therefore a direct metered-volume calculation plus fixed daily treatment and meter components.
Meter and infrastructure notes
Suffolk's FY2027-2036 capital plan includes ongoing water-meter upgrades, but the reviewed public utility pages do not identify a complete AMI/AMR fleet, transmission interval or route-reading schedule. Bills are based on metered CCF usage; customers should ask Customer Service about the meter at a specific address.
Emergency water support
Report a leak or water emergency
(757) 514-7000. Suffolk directs customers to this number for water leaks, sewer backups and other water/sewer system emergencies; the department page identifies the same number as the emergency contact.
Official starting point
Choose the right next step
Reading this profile
A practical reference for City of Suffolk, including the municipal water and sanitary sewer service area
City of Suffolk Department of Public Utilities is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.