Municipal Department
Henrico County Department of Public Utilities - Water System
Serving Henrico County
Population served
330,000 people (EPA SDWIS active CWS PWS VA4087125)
State system code
FIPS 51
Billing frequency
Monthly or account-scheduled; statement controls the cycle.
Provider briefing
How this utility’s billing works
Henrico County Department of Public Utilities - Water System operates as a municipal department serving Henrico County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as County water and sewer rate schedules change by fiscal year; the 2026 schedule covers July 1, 2025-June 30, 2026 and the 2027 schedule begins July 1, 2026.. Bills are generated monthly or account-scheduled; statement controls the cycle., and a typical residential cost reference is A dedicated this detail was not publicly posted. Exact total requires current fiscal-year water/sewer rates, meter, usage, and any regional charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Henrico bills water and sewer through the County utility account; sewer may be based on metered water use and account-specific service provisions. No universal winter-average formula was exposed.
Meter and infrastructure notes
A dedicated this detail was not publicly posted. No universal AMI/AMR vendor or interval was verified.
Emergency water support
Report a leak or water emergency
804-501-4275 for Henrico Public Utilities service/emergency routing.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Henrico County
Henrico County Department of Public Utilities - Water System is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.