Payment channels

Pay Prince William Water (formerly Prince William County Service Authority) - West System

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. The reviewed Prince William Water pages identify the customer-service line 703-335-7950 but do not publish a separate automated payment IVR.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The current public account and payment pages describe InvoiceCloud registration, recurring/scheduled payments, email notifications, and a mobile app, but do not publish a text-to-pay keyword or SMS enrollment sequence.

Mail-in address

Prince William Water, 4 County Complex Court, Woodbridge, VA 22192; the reviewed public pages direct customers to use the payment stub/remittance instructions for mailed checks and do not expose a separate lockbox address.

Counters, drop boxes, and office hours

Business office, 4 County Complex Court, Woodbridge, VA 22192, Monday-Friday 8:00 a.m.-5:00 p.m. Drop boxes are listed at the main building, Wellington Road Operations Center, 8410 Virginia Meadows Drive, Manassas, and Neabsco Maintenance Facility, 15801 Neabsco Road, Woodbridge. The reviewed pages do not state the exact desk instruments beyond the published card, check, e-check, and guaranteed-funds options.

Accepted digital instruments

What you can use online

InvoiceCloud accepts Visa, MasterCard, American Express, Discover, and electronic check from checking or savings. Recurring payment options include fixed amount or full-bill payment on a selected date or invoice due date; bank draft is being discontinued in favor of InvoiceCloud recurring options.

2026 transaction pricing

Convenience fees

$2.75 for credit/debit-card payments through InvoiceCloud; electronic checks are free. The fee is collected by InvoiceCloud, not retained by Prince William Water.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Prince William Water (formerly Prince William County Service Authority) - West System and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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