Payment channels

Pay Alderwood Water & Wastewater District

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus, used by Alderwood Water & Wastewater District for its online payment entry point.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-866-899-1313; the District's 24/7 automated phone payment line accepts Visa and Mastercard. Customer Service is (425) 743-4605 or (425) 787-0220 on the customer-information pages.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The reviewed AWWD payment pages do not publish a text-to-pay keyword, shortcode, or SMS enrollment workflow. Customers should use the Paymentus portal or the verified 24/7 phone line and treat unsolicited payment texts as unverified.

Mail-in address

Alderwood Water & Wastewater District, PO Box 35113, Seattle, WA 98124-5113. Include the payment stub and allow enough postal time for the account to be credited by the due date.

Counters, drop boxes, and office hours

A 24/7 payment drop box is outside the District office at 3626 156th Street SW, Lynnwood, WA 98087; it accepts check, money order, or cash according to the official payment page, but customers should use an envelope and never place loose cash in an unsecured slot. The office and customer-service address are the same, while counter hours and desk card acceptance should be confirmed with Customer Service at (425) 743-4605 before visiting. Restoration and meter-unlock work is scheduled by the District rather than performed instantly at the drop box.

Accepted digital instruments

What you can use online

AWWD's official payment page lists Visa, Mastercard, Discover, check, PayPal, PayPal Credit, Venmo, and Amazon Pay for online payments, with AutoPay available. The 24/7 phone line accepts Visa and Mastercard. Paymentus may display the exact available instruments at checkout.

2026 transaction pricing

Convenience fees

The reviewed AWWD payment page does not expose a universal 2026 flat or percentage convenience fee for every digital method. Any Paymentus processor charge should be shown before confirmation; check, bill-pay, or other non-card methods may follow different fee rules.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Alderwood Water & Wastewater District and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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