Payment channels

Pay City of Bremerton Water Department - Utility Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud (existing portal); the City stated that a new portal was scheduled to go live in mid-July 2026 and that existing payment information/autopay would carry over.. Never enter account credentials into a lookalike site reached through an unsolicited message.

A current public portal link was not identified for this provider.

Telephone payment

Phone IVR

360-473-5316; the FAQ describes an automated phone service through the utility billing number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

InvoiceCloud supports Pay by Text: after enrollment, bill notifications are sent by text in addition to email, and the customer can pay by replying using the default payment method. Registration is not required for one-time payments, but an account enables autopay and stored payment information.

Mail-in address

Mail payment in the return envelope supplied with the bill, include the return portion and account number, and make checks or money orders payable to City of Bremerton. The reviewed FAQ does not expose a separate street remittance address beyond Utility Billing, 345 6th Street, Suite 100, Bremerton, WA 98337-1891.

Counters, drop boxes, and office hours

Utility Billing is at 345 6th Street, Suite 100, Bremerton, Washington 98337-1891. The office is open in person 9:00 a.m. to 4:00 p.m.; phone service is 8:00 a.m. to 4:30 p.m., Monday through Friday except holidays. An after-hours drop box is available.

Accepted digital instruments

What you can use online

InvoiceCloud accepts credit card and electronic-check/ EFT Check payments; customers can use one-time payment, scheduled payment, AutoPay, and stored payment methods. The City also provides automatic checking-account withdrawal and automated phone payment.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The current 2026 rates document exposes utility turn-off/turn-on and administration charges but the reviewed customer pages do not expose the online InvoiceCloud card/eCheck convenience-fee amount.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Bremerton Water Department - Utility Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →