Payment channels

Pay Northshore Utility District

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Northshore Utility District Customer Web Portal. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-844-915-2400 for 24/7 payment by phone; the District homepage currently warns that this service may be temporarily unavailable while the vendor resolves an issue.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. For bill payment; Northshore offers opt-in text alerts for utility-service updates, maintenance and local events, but the reviewed payment page does not publish text-to-pay enrollment or a payment keyword.

Mail-in address

Northshore Utility District, P.O. Box 82489, Kenmore, WA 98028-0489. Include the payment stub with a check or money order in the supplied return envelope.

Counters, drop boxes, and office hours

Northshore Utility District office, 6830 NE 185th Street, Kenmore, WA 98028. Office payment hours are Monday-Thursday 8:00 a.m.-4:30 p.m. and Friday 8:00 a.m.-3:30 p.m.; Visa and Mastercard are the only cards accepted. Twenty-four-hour drop boxes are located by the front office door and collected daily at 8:00 a.m.

Accepted digital instruments

What you can use online

The Customer Web Portal accepts Visa, Mastercard and electronic check. AutoPay can use Visa/Mastercard, a credit/debit card or checking/savings account; the District's early-pay discount is applied before AutoPay processing. The District charges a 3% service fee on credit/debit transactions over $500 per two-month period.

2026 transaction pricing

Convenience fees

3% service charge for credit/debit card transactions exceeding $500 per two-month period; eCheck is listed as an accepted portal method without a corresponding fee in the reviewed page.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Northshore Utility District and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →