Payment channels

Pay YAKIMA WATER DIVISION CITY OF

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus, which replaced Invoice Cloud for the City’s online utility payments and e-billing.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-833-735-2348 for automated utility payment by phone.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The City’s current page states that customers formerly enrolled in Invoice Cloud pay-by-text and scheduled payments were unenrolled during the provider transition. No current Paymentus text-to-pay keyword or opt-in sequence is published; customers should enroll only through the current Paymentus account page.

Mail-in address

City of Yakima Utility Billing, P.O. Box 22720, Yakima, WA 98907-2720. Include the payment stub or account number and do not mail cash.

Counters, drop boxes, and office hours

Utility Services accepts payments at Yakima City Hall, 129 North 2nd Street, Yakima, Monday through Friday from 8:30 a.m. to 4:30 p.m. A 24/7 kiosk outside City Hall accepts debit, credit, checks, and cash, with no change returned for cash. Drop boxes are at City Hall and the Harman Center, 101 North 65th Avenue; checks and money orders only, no cash. In-person payments accept cash, check, money order, debit card, and credit cards including Mastercard, Visa, and Discover.

Accepted digital instruments

What you can use online

Online payments may be made with debit card, credit card, or bank account; the City states that online payments have no charge. The public page does not enumerate wallets or every card brand beyond the in-person Mastercard/Visa/Discover list.

2026 transaction pricing

Convenience fees

No online convenience fee is charged according to the current City utility-services page. A current phone/kiosk processor surcharge was not separately published.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by YAKIMA WATER DIVISION CITY OF and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →