Payment channels

Pay City of Oshkosh Water Utility

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud / Official Payments Corporation channels. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(888) 412-1013, 24-hour payment line.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

InvoiceCloud offers Pay by Text after enrollment: bill notifications are sent by SMS and the customer may reply to pay using the default payment method. The reviewed FAQ does not publish a keyword or short code.

Mail-in address

City of Oshkosh, P.O. Box 94350, Palatine, IL 60055-4350.

Counters, drop boxes, and office hours

City Hall, 215 Church Avenue, Oshkosh, WI 54901, Monday-Friday 8:00 a.m.-4:30 p.m.; an after-hours secure drop box is adjacent to the main entrance. The City also publishes the mailing address and automatic-bank-withdrawal option.

Accepted digital instruments

What you can use online

InvoiceCloud online/phone credit or debit card, electronic check, AutoPay and Pay by Text. E-check is free for utility bills on AutoPay; other e-check payments are $1.95; credit/debit is 2.75% with a $1.95 minimum.

2026 transaction pricing

Convenience fees

Credit/debit: 2.75% with $1.95 minimum. Other e-check: $1.95 per transaction; utility-bill e-check on AutoPay is free.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Oshkosh Water Utility and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →